Frequently Asked Questions

How Can I Save?

We are committed to delivering best value and great options to our customers.

  • Plan2Save! Save an additional 20%-30% of purchase price in all the products if your timing permits delivery in 20 business days…. Guaranteed!
  • Save 5% of your total purchase at check out if you waive the right to return the product, excluding returns for incorrect, damaged and defective products.
  • Enjoy free standard shipping on all our products every day.
  • Enjoy free interior design advice.
  • Enjoy all perks of NewLinkz Points Rewards program.

***Special offers, perks and guarantees are subject to change without notice.

Why Should I Shop at NewLinkz?

Luxury doesn’t mean expensive. We are committed to providing you the greatest value selection of upscale design products at affordable prices. We strive to bring you the best online shopping experience, backed up with unparalleled Live Customer Service – 24 hours a day, every day.  We want to earn your business. Thank you for considering NewLinkz.com

How Can I Get Help with My Order?

Upon placing your order, you will receive a confirmation email indicating name, direct phone number and email address of your dedicated Customer Care Associate. Your dedicated Associate will be your main contact for any order related questions.

Can I Cancel or Change My Order?

Our order-fulfillment and shipping process are designed to deliver orders quickly and efficiently. Orders are processed frequently throughout the day. Therefore, it is not possible to change or cancel an order once it has been processed. If you need to cancel or change an order, please contact your dedicated Customer Care Associate as soon as possible. We will do everything possible to accommodate your request if your order has not been processed.

How Can I Check Shipment Status?

All orders are picked up by carriers within 24 hours of order receipt. Tracking number along with a link to check status of your order will be sent to you by email, as soon as the order is picked up. All orders are guaranteed to be delivered in either 5 business days or 20 business days, depending on the pricing option you have chosen at the time of purchase.

What Countries Do You Ship To?

Our Free shipping policy applies to orders shipping anywhere in Continental USA .

How Can I Return a Product?
  • You may return your purchase for a refund of the product value within 10 days of product delivery.
  • To initiate a return email us at returns@NewLinkz.com indicating your order number in the subject line of the email and reason for the return
  • To initiate a return for a damaged, defective or incorrect product, email images of the product you have received at returns@NewLinkz.com .
  • It is important to include your order number in the subject line of the email.
  • For more details, please read our Return Policy .
Return Option – How Can I Save?
  • You can save 5% of the total order value by waiving your right to return the product, except for returns due to our errors. If the product you are buying is exactly what you are looking for, who not take advantage and save more? Just click on the discount waiver during check out process. We encourage all customers to take advantage of the free samples, if applicable, and our 24 hours Live assistance to get all the necessary product information prior to placing an order.
  • For more details, please read our Return Policy .
Do You Have Any Store Locations?

We are an online only retailer. We do not have a store front where you can view our products. We do however offer samples for most of our products.

How Do I Earn NewLinkz Reward Points?

It is very easy. NewLinkz Rewards program----details to come 

How can I get FREE interior design advice?

Our interior designers are available to help you during business hours. Simply email us with your inquiry at EMA@NewLinkz.com. One of our designers will get back to you within 4 hours with design and product recommendations.

How Can I Get Product Samples?

Samples/swatches for most products are available for a flat fee that covers shipping charges only. If samples/swatches are available, a red button indicating “order sample” will appear right beside the “Add To Cart” button.

Do You Offer a Special Program for Trade Partners?

We offer a great program for Trade Partners. Simply register with us through our “Commercial” log in page to take advantage of special pricing, special lead times and special benefits of NewLinkz Commercial program.

How can I contact NewLinkz?
  • For design advise:                          EMA@NewLinkz.com
  • For returns:                                     returns@NewLinkz.com
  • For refunds or rebates:                 accounting@NewLinkz.com
  • For order information:                  CustomerCare@NewLinkz.com
  • For product support:                     help@NewLinkz.com
  • For general information:               info@NewLinkz.com
  • Phone:                                              855 855 8880
  • Chat:                                                 24 hours Live Help
How can I stay connected with NewLinkz?

Thank you for staying in touch. Click on the links below to connect with us

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